Reference

How 4999bd Handles Your Personal Information

This Privacy Policy explains what data we collect when you use your account, make deposits via bKash, Nagad or Rocket, and browse our platform.

Account data protectionbKash, Nagad, Rocket wallet privacyCookie and device dataYour right to request changesBangladesh-region scope
4999bd How 4999bd Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our support team is here to help. Use the channel that works best for you — email gets the most detailed response for data requests, while live chat handles quick questions about your account wallet or login activity.

Team online

Email Support

Send your data request or privacy concern to our support email. Include your registered account number so we can locate your records quickly.

Live Chat

Open the chat window from your account dashboard to ask about cookie settings, data logs or wallet privacy — a quick route for straightforward questions.

Account Settings

Manage your communication preferences and cookie consent directly inside your account settings without needing to contact support at all.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We keep your account data secure through standard encryption in transit and at rest. Cookie settings, retention periods and wallet data access are all areas where you hold real rights — here is what each one means for your account.

Cookie Control

We use session cookies for login continuity and analytics cookies to understand how the platform is used. You can adjust cookie preferences from your browser or account settings at any time.

Wallet Data Security

bKash, Nagad and Rocket transaction records are stored only to reconcile your account wallet. We never store your mobile banking PIN or full wallet credentials on our servers.

Retention and Deletion

Account data is kept while your account is active. After closure, records are held for the period required by applicable obligations, then securely deleted. You can request early deletion where local law allows.

Your Access Rights

You can request a summary of the personal data we hold on your account. Submit the request via email with your account number and we will respond within the timeframe required by applicable rules.

Common Questions About Your Data and Rights

These are the questions we hear most often about data, cookies and account privacy. If yours is not here, reach out via live chat or email.

We collect your name, phone number and email at registration. If you deposit via bKash, Nagad or Rocket, we also log the transaction reference and wallet number to match it to your account.

We share data only with payment processors like bKash and Nagad networks and fraud-prevention services, strictly to complete your transaction. We do not sell your information to third parties.

Once your account is closed, we keep your records for the period required by applicable record-keeping rules, then delete them securely. Where local law allows, you may request earlier deletion.

Yes. Email our support team with your registered account number and your data request. We will compile your account information and respond within the timeframe required under applicable rules.

Log into your account and go to settings to update your contact details. For changes to wallet or identity information linked to bKash or Nagad, contact support directly via live chat.

We use session cookies to keep you logged in and analytics cookies to see how pages are used. You can accept or reject non-essential cookies via your browser settings or the consent panel in your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.